If you are having problems with a computer, try the following steps.
Force Quit
Force Restart - A completely frozen (ie unresponsive) machine can be forced to shut down by holding down the power button for six seconds. After the computer shuts down (the light on the front of the machine will go out), wait about ten seconds and then start up the machine again. NOTE: Recent work may not be saved if you force a computer to restart.
Report Problems - If something doesn't work please email the Tech team right away.
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Using the Force Quit feature of OS X makes an application close, even when it is not responsive.
Important: Normally you should not need to force quit an app to close it. When an app is forced to quit, any unsaved changes to open documents are not saved, so try these methods to normally close the app first:
- Choose Quit from the app menu. For example, in Safari, choose Safari > Quit Safari.
- Choose Quit by right-clicking or control-clicking on an app's icon in the Dock.
- Switch to another app, such as the Finder, then choose Force Quit from the Apple menu. Select the unresponsive app in the Force Quit window, and click Force Quit.
- Press Command-Option-Esc, then select the unresponsive app from the Force Quit window that appears, and click Force Quit.
- Hold down the Control and Option keys on your keyboard, and click the icon of the unresponsive app in the Dock. Select Force Quit from the menu that appears.
- Open Activity Monitor from the Utilities folder or the Spotlight menu. Select the unresponsive app in the Activity monitor window. Choose Quit Process from the View menu, or click the Force Quit button in the toolbar of the Activity Monitor window.
- If you cannot switch from the unresponsive app, press Command-Option-Shift-Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app
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If your app does not close using the steps above, use any of these steps to force the app to quit:
Restart - Restarting will fix many minor problems you may encounter.
Force Restart - A completely frozen (ie unresponsive) machine can be forced to shut down by holding down the power button for six seconds. After the computer shuts down (the light on the front of the machine will go out), wait about ten seconds and then start up the machine again. NOTE: Recent work may not be saved if you force a computer to restart.
Report Problems - If something doesn't work please email the Tech team right away.
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